Terms and Conditions

Our terms and conditions are available to read on our website, a link to these terms is offered in the catering manager's email signature upon first contact, reading these are the responsibility of the host/client and ‘booking’ (paying your deposit) are the steps taken by the client to enter into a contract with the company and you agree to these terms.

About your food

Our promise to you (the host/client) is simple, all food is made from quality, fresh and made from scratch or sourced from quality brands and/or suppliers. We buy local and British where possible from responsible sustainable sources. When supplying American foodstuffs we always use British import companies. In the event that one of our suppliers cannot supply food or ingredients that are necessary for the food you have ordered, the chef will make reasonable substitutions. 

Your food is prepared by qualified caterers in a safe environment, registered with SMBC and is fully compliant with the law. Our kitchen has a hygiene rating of 5. Buffet Heroes, therefore, is not responsible or liable for any mishaps due to the poor performance of another food supplier at your event, whether it is you, a friend/family member, another caterer or shop-bought food and even if we recommended them or not. 

A la Carte services

In order to keep our menu prices low other available services are charged separately, so you only pay for what you need.

All parties include a drop off service

For clients who only want a drop off service, your food will be beautifully presented on disposable platters ready to set out on your buffet table. A Safer buffet kit can be provided for £10 including hand sanitiser and serving utensils. Super easy and value menus do not include disposable plates, napkins, and forks.

 

Better for the environment set up and clean up service upgrade 

£40 for 2 hours. £55 for 3 hours. We will set up your buffet table with a table covering and this includes equipment rental of platters, salad bowls, serving utensils and hand sanitiser Your food will be beautifully presented for an appealing food spread that will impress. Recyclable disposable plates, napkins and forks are provided with this upgrade if you need them. We will then return after 2 - 3 hours and clear away the buffet tabletop and take away our equipment. The host/venue is responsible for the cleaning of the function room and/or bar equipment. 

 

Hot food has been discontinued until further notice.

Hot food is provided for funerals only with a limited menu.

For headcounts of 20 or lessclients who only want a drop off service your food dishes will be provided in disposable foil trays and is ready to eat on delivery, do not delay in service of hot dishes. 

Full-service hot buffet for funerals only 

For headcounts of 20 - 40 full service is required. £50 includes staff/server, rental of chafing dishes, chafing fuel, set up, buffet service to guests and clear away after 2 hours. If you wish us to stay longer than 2 hrs there will be a £20 further charge for up to 1 hour only.

 

Setting up rooms

is the hosts/venues' responsibility. We do not engage in activities that include heavy lifting, furniture arranging or climbing ladders.

 

Setting up decorations

Is the host's responsibility. 

Getting a quote

Your date, estimated headcount, venue address, and time of the event are necessary for checking our availability and if available a quote.

Your venue

We have noticed recently that driveways and roads leading up to some venues are heavily potholed and undrivable, which has caused damage to food, our service and our vehicle, this is unacceptable.  

If your venue can not be driven too safely, have to be reached on foot or in Manchester town centre, we reserve the right to refuse service and including on arrival on the booked date. If you are concerned about this please talk to us for alternative suggestions.

Minimum and Maximum orders

Party menus have been priced for a minimum of 20 - 30 people, we can cater for less ask us for pricing details. Temporarily the maximum headcount is 50 people for buffets and 80 for grazing.

You are encouraged to reserve and book your date as soon as possible. We reserve the right to refuse events that are requested late or exceed our capacity to provide service.

Booking our services

A low non-refundable deposit of £25 will save the date in our diary and we recommend you do this a.s.a.p to avoid disappointment, we cannot hold your date open without it. Once you have paid your deposit your booking will be confirmed with a booking confirmation, sent to your email address within 24 hours of receipt. You do not need to know your exact headcount or finalise your menu in order to save your date. 

Your deposit is a prepayment towards the total cost of your party, your final balance will be the remainder left to pay once your headcount has been calculated.

Payments

Payments can be made to us, using BACS (bank account transfer) FREE. We accept card payments through PayPal which will incur a 3.4% + .20p fee to cover Paypal fees. Cheques, e-cheques and cash are not accepted.

The final balance for your party is due 5 working days prior to your event.  We are unable to open lines of credit and/or deliver unpaid parties.

Final headcount

The final headcount for an event must be received 7 full working days prior to the event. This count becomes your guaranteed number and is not subject to reduction. If attendance is expected to be more than the guaranteed number by 72 hours before the event, we will make every effort to accommodate your group. However, we cannot guarantee the availability of additional items as specified in the original order and will be substituted accordingly.

Ordering for your headcount

It is the host's responsibility to order enough food for all guests and including any service providers whom you will be providing food for. Due to our commitment to reducing unnecessary food waste we do not cater for overages of more than 3% which allows for spillages only.

Reducing unnecessary food waste

Reducing unnecessary food waste is so important to the environment therefore it is important that we don't guess event headcounts, this can be a recipe for disaster including wasted money and grievous amounts of food waste. Let's all be responsible and plan our events properly and responsibly. To find out how, take a look here >>>.

Corporate menus

for businesses only. Your event, breakfast or lunch must be booked with no less than 5 days' notice and only then if we have availability for service.

An invoice will be provided to your accounts department and payment can be made through BACS (free) or by credit card using PayPal (this will incur a 3.4% + 20p transaction charge). Payment in full is due by 5 days prior to your event. Cheques and cash are not accepted and we are unable to open lines of credit and/or deliver unpaid events.

You can set up a meeting with us before hiring and a sample platter can be purchased for £20 Just let us know you'd like to purchase one and we'll arrange a delivery slot.

Special Dietary Needs

We are proud to craft individual and personal buffet boxes to meet dietary needs at your event including, Allergies, Gluten-Free, Vegan and Vegetarian.

Unfortunately, due to our processes, it isn't possible to provide Kosher or Halal foods respectfully and are more than happy to cater a full vegetarian menu as an option instead and all plates, napkins and forks are disposables of good quality and always fresh from the packaging.

Buffet style only

All our buffet services including cold finger/fork food and are served buffet style on disposables. We do not provide silver/table service. 

The festive season

Our festive menus are available to book from November 15th - December 23rd.  The New Year's Premium Package is available from November 15th - January 1st and is the only menu we produce the week of Christmas Eve - New Year. Please note that December is a busy month and recommend booking Christmas and new year parties well in advance.

 

Cancellations.

If you must cancel for unforeseen circumstances your deposit is not refundable. However, you can postpone your event once to any available date within a six month time period, and must be of equal value as the original booking/event.  Indefinite postponements allowed during the pandemic will no longer be permitted as covid restrictions have now been lifted this will change back if the government puts covid restrictions back on events. 

 

Cancellations cannot be accepted or any refunds given for any reason after 5 days prior to your event. 

 

Buffet Heroes shall take no responsibility or liability for failure to supply any service when prevented from doing so by strikes, accidents, power failure, government, acts of God (i.e. weather, floods, fire, etc.), or another cause beyond the caterer's control and deposits and prepayments shall not be returned.

 

The caterer reserves the right to cancel services for any valid reason.  In the unlikely event, the caterer has to cancel all deposits and prepayments will be returned in full within thirty (60) days. This is the only reason all payments would be refunded.

 

Redeeming vouchers 

Only one voucher code can be redeemed per booking. Party menus only can be booked, these menus are priced for a minimum of 20 people. Corporate menus, kids parties and the super easy and value menu are excluded from all promotions unless stated. Booking means your deposit of £25 reaches us by the promotion deadline. 

 

Take leftovers at your own risk.

Guidelines for your buffet are set out by the Food Standards Agency. We bring your buffet straight from our fridges in cool boxes. After setting up your buffet, it can only be safely consumed within a four-hour time frame from drop off. It is the host's responsibility and is very important that you follow this advice. After the 4 hours, please throw away any and all uneaten food.

We do not recommend you take leftovers home and you do so at your own risk. If you decide to take your leftovers home you must bring your own containers in order to do this, as they are not provided. Please be aware that some food after 4 hours may have already started bacteria growth and if you are not sure what you can safely keep, throw it out, don't risk it.

 

Waste disposal/removal

Waste disposal is the responsibility of the host. Where the event is a home-based party, the owner of the home or host of the party will maintain and dispose of all rubbish. Where the venue requires waste disposal, on-site bins must be present for the caterer to dispose of same. Where a homeowner or hall/venue does not provide waste disposal, rubbish will be left at the site for the host to remove. If you require the caterer to remove off-site a £25 disposal fee will be applied for arranging waste pick-up and/or removal. If you know you need this service please book it along with your buffet.

 

We are a delivery service only and hand-deliver directly to your door or venue

We are located in SK3 Stockport. We use google maps to calculate your distance.

If your party is local and within 5 miles of base, delivery is only £3.

6+ miles from base £3 + 50p per mile return

We cannot travel more than 50 miles 

Reviews

We want you to come back to us every time you need catering and so you and your guest's experience is important to us.  Although reviews are never expected it is always appreciated, and if you would like to review us you can on Trustpilot or Google.

If your experience wasn't a good one, don't be shy, let us know how we can improve our service to you.

Refer a friend

Refer your friend and you can earn yourself discounts and freebies for your own events once they book. 

Data notice, cookies and privacy policy

  1. This website collects data about your IP address, location and other aspects relevant to your use of this website, these cookies cannot identify you to us. The cookies we use are Google analytics and Facebook pixels and this data is processed by them to help you to have a personalised web browsing experience, so you see what you want to see while browsing the world wide web. To turn off or delete cookies take a look here.

  2. Buffet Heroes obtain information that you freely share with us either in a contact or subscription form or by other way of contact (email, text) and use it for our own purposes only,  such as entering into a contract with you, providing the services you have asked us to provide, to let you know about services you have enquired about and future services we think you will find useful. lawful bases for data processing outlined in the GDPR, specifically at 6(1)(b) and 6(1)(f).

  3. We retain your data throughout the duration of any contract we may enter into. If we don’t enter into a contract, or after your contract has ended, data will be retained for up to 5 years following our last interaction, or if we choose to close our business.

  4. We do not take any payment details, this is controlled and processed securely through your bank for us through a BACS transfer or Paypal through their secure platform and this information is not shared or can be accessed by us.

  5. Your data is never shared with third parties. 

  6. We do not use your information as references to gain business, if you review us privately we may use your review with surname omitted. Public reviews, however, are not processed or controlled by us.

  7. Any photographs we take of your buffet are ours to do with whatever we wish including advertising or use on our website. If we interview you for a video testimonial we need your permission to use it. Testimonials will be featured on our site or on our youtube channel.

  8. You have the right to be forgotten and therefore at any time, you can let us know you would like to be removed from our customer list or simply unsubscribe to our emails using the link at the bottom of the email and you won't hear from us again.

  9. You have the right to know what data we hold about you or if you wish to keep your information current with us, get in touch.

  10. Your data is processed and controlled by Lorna Robins please get in touch if you have any concerns, questions or would like to exercise your rights. 

 

If you have any questions at all about how we work for our customers or need advice about your event, don't hesitate to ask us.